Privacy Policy

Information We Collect

When you create an account, we collect:

• First name
• Email address
• Professional role (e.g., Physician, Nurse, Resident)
• Password (stored encrypted — we never see it in plaintext)

As you use Neurie, we track:

• Number of moments completed (a count only — not which situations or cards you selected)
• Account creation date

We do not log, store, or track which specific situations, interventions, or card sequences you interact with. What you do inside a moment stays private.

We use Mixpanel to collect anonymized, aggregated usage data including session frequency, feature engagement by category, and general platform activity. This data does not identify you individually.

What We Do Not Collect

We want to be explicit:

• We do not track which specific situations or card sequences you open or complete
• We do not record session content, your responses, or your emotional state
• We do not collect device identifiers, location data, or biometric data
• We do not use your data to build individual behavioral profiles
• We do not sell, rent, or share your personal information with third parties for marketing purposes

How We Use Your Information

We use the information we collect to:

• Create and maintain your account
• Provide access to the Neurie platform and its interventions
• Improve and expand our content library
• Send essential account communications (e.g., password reset)
• Provide anonymized, aggregated workforce analytics to institutional partners (see Section 4)

Institutional Data Sharing

If your institution has a Neurie license, we may share anonymized, aggregated data with that institution. This data includes:

• Which categories of situations are trending across the workforce
• Engagement volume by department or role (where sufficient users exist to prevent identification)
• Week-over-week usage trends

If you signed up independently (not through an institutional pilot), your data is not shared with any institution unless you are later enrolled in an institutional program and consent is established.

Data Storage and Security

Your account data is stored and managed through Memberstack, a third-party authentication provider. Payment processing, if applicable, is handled by Stripe. We do not store credit card numbers or payment information directly.

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your account information for as long as your account is active. If you delete your account, your personal data is removed from our active systems within 30 days. Anonymized, aggregated data that does not identify you may be retained for analytical purposes.

Your Rights

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

You may at any time:

• Update your name or role from the Profile page within the app
• Change your password from the Profile page
• Delete your account from the Profile page — this permanently removes your account and all associated personal data
• Contact us at hello@neurie.com with any privacy questions or requests

Cookies and Tracking

Neurie uses cookies and similar tracking technologies for authentication (to keep you logged in) and analytics (Mixpanel). We do not use advertising cookies. You can disable cookies in your browser settings, but this may affect your ability to log in.

Children's Privacy

Neurie is intended for healthcare professionals who are at least 18 years of age. We do not knowingly collect information from anyone under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at hello@neurie.com.

Not a Crisis Service

Neurie is a wellness support tool, not a crisis intervention service. If you or someone you know is in crisis or in need of immediate mental health support, please contact:

• 988 Suicide and Crisis Lifeline: Call or text 988
• Crisis Text Line: Text HOME to 741741
• Emergency services: 911

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. Continued use of Neurie after changes take effect constitutes acceptance of the updated policy. The effective date at the top of this document reflects when it was last updated.

Contact

For questions about this Privacy Policy or to exercise your rights: